I've been with Luke for quite some time now. I started with a shared server and now I have 2 dedicated boxes, one in the US and one in NL. I had always loved Luke's personal support. Amazingly, considering he was essentially a one man operation, he was almost always available when I needed something.

When he partnered with NatNet, I admit I was apprehensive about having my support handled by a 'megahost' like NatNet. But I have to say that the service through their ticketing system is nearly flawless. I almost always get a response within minutes. And when things have gotten serious and I needed extra support, Bill V. (the owner of NatNet) and Luke have both pitched in to resolve issues very quickly.

I know I can go elsewhere and probably get cheaper hosting... the thought has occasionally crossed my mind, . But then I shudder at the thought of getting subpar support from someone else.

Honestly, if your in this business to make money, you can't skimp on hosting. Reliability and excellent support are THE most important issues when you choose a webhost.