Ok found out the real reason..... His card was declined on the rebill.

Problem solved

:donmike:

BTW I have been with Verotel since 2003 and have always been happy with their service and support. The above just threw me for a second as it was actually the second time it had happened. Funnily enough BOTH times at 16 weeks. Since checking now accross all sites I see memberships have gone on longer without issue.

my bad :borg: