Hi Lee,

I'm sure by now you have read my post-mortem regarding the issue with the mail storage cluster (if you did not get that, email me and I'll send it to you), and trust me, we did not have a good day either what with 1000's of customers upset about the email.

Unfortunately, email is one of those things that doesn't make us a dime. In fact, we spend literally thousands of dollars on hardware just to deal with the over 5 million emails we process each day. However, when email doesn't work, it costs us all dearly.

I do apologize for the issues and if you are truly dissatisfied with NationalNet, then please contact me and I will work to correct that. If someone gave you a hard time on the phone, I will personally rectify that situation swiftly and permanently. Just tell me who it was.

I can be reached at bill AT nationalnet DOT com or 404-420-7000

Please call me or email. The last thing I EVER want to see is someone saying "NationalNet support sucks" on a public forum and I'll do whatever it takes to prevent that from happening.

Bill VanVorst
President
NationalNet