Quote Originally Posted by Alex_Manifest_M View Post
We would not accept entrees in a restaurant that brought them to table just because we didn't specifically tell them we didn't want anything but the chicken we ordered.
Actually, we would and do regularly.... We just dont think of them as up or cross sells.

There is a reason why restaurants give you breadsticks with your appetizers and entrees.... It makes them more money on drink sales because it makes the consumer want more to drink.

Go to a Ruths Chris Steakhouse, if you just ordered 'steak' you would be given a side of something, or at least asked what sides you wanted with it.

Likewise if a meal comes with a choice of salad or soup and you order a Caesar salad, you get charged a couple of bucks extra in most places for asking for the Caesar where as a house salad comes at no additional cost.

Every time you eat at a restaurant you are asked if you want dessert after you finish your entree, this is a cross-sell, it just happens that its an unchecked cross-sell

Delivery charges also, often when you order something online you get hit with a delivery charge, this is a cross-sell/up-sell just as if you ordered a Snuggie, you get charged extra for shipping and handling.

As i mentioned earlier in this thread, cross and up-sells have been abused by many in the industry but that does not make them automatically 'bad' it makes the people abusing them 'bad'.

Regards,

Lee