X on demand: long-term nonpayment

[gaybucks_chip]

Actually, Derek, you and I are on the same wavelength.

We have requested that our content be taken down, several weeks ago, and they are claiming 30 days to remove it. We will definitely be sending a DMCA request, along with a press release, on the 31st day.

Our next step, assuming we still haven't received a check, will be to identify as many studios as we can who are on XoD, and send all of them a letter asking them if they've been paid, and if they haven't, offering to help them in filing a small claims action and/or requesting an audit of XoD's records. Since we know that at least a couple of studios have titles there which aren't producing at all, it seems unlikely that they could really have so little traffic as to generate the sales in question.

Oh, and their affilate rep has gone strangely silent.

[gaybucks_chip]

So... here's the latest update on the situation.

AJ, my business partner, spoke with Rob at XonDemand a couple days ago. Rob, after giving more excuses, did promise that he would get in touch with the president of XonDemand, supposedly the only person who could authorize payment. Rob committed to getting back to us no later than end of business Friday (i.e., today.) We agreed not to post anything else, or to post at any other boards, until Friday evening, to give him a fair amount of time to get back to us and try and resolve the issue.

In spite of a follow-up email AJ sent to Rob this afternoon to remind him of his commitment, we've heard nothing. So, for the moment at least, it seems like just another broken promise.

It's also interestiing to note that XoD's new sales pitch is that they've spent over a half million dollars on new equipment and Flash technology in the last year or two, so if that's true, either they have money, or else they spent money owed to studios and affiliates on this equipment and technology.

I think it's pretty sad when, even after a week's worth of visibliity on various boards, they can't get it together to pay (or even make an *agreement* to pay) a year-old debt of a few hundred bucks owed to a studio that's been with them for several years.

I really do hope we get this resolved. Nobody at XoD is denying they owe us the money, and we get lots of promises and soothing noises, but nobody seems to be opening up the checkbook. But the only thing that seems to be getting any meaningful response at all is chasing their reps around to various boards and talking about our experience. And that's just bad business, and a huge waste of time for everyone involved.

[Rich]

wow you would think that they would be paying everybody what they are making no matter if they are affiliate or producer

[gaybucks_chip]

Credit where credit is due.

Frank emailed AJ today and said that a check was being put in the mail, for the full amount we're owed. today. Then the accounting person followed up and gave us the check number and told us it's been mailed.

Assuming it isn't sent to the wrong address, or "returned" or any of a million other things that go wrong, I'm told we should have full payment within a few days. I will update again once we receive the check.

[derekt]

Well Chip.... This may help.
A mysterious check came today from XOD. We have not worked with XOD for 2 years and a check comes for $36.81 today! Says the pay period is from October 1 - November 19, 2007.

Weird.

[nickbaer]

I've been with XOnDemand since about this time in 2005.

In the previous posts in this thread, the one staff person's name at XOD that I didn't see mentioned, was the name of the one person there who seems to get things done for me.

So on 5-1-2009, I sent him a short e-mail with the URL to this thread.

[amvcdotcom]

I've been with XOnDemand since about this time in 2005.

In the previous posts in this thread, the one staff person's name at XOD that I didn't see mentioned, was the name of the one person there who seems to get things done for me.

So on 5-1-2009, I sent him a short e-mail with the URL to this thread.

Hi Nick,
Perhaps you can get them to send us our money? They can keep ignoring our emails and calls, but just send us our money!

$ 0.32 XonDemand for October 2009
$ 97.84 XonDemand for September 2009
$ 195.03 XonDemand for August 2009
$ 112.10 XonDemand for July 2009
$ 102.82 XonDemand for June 2009
$ 113.99 XonDemand for May 2009
$ 76.21 XonDemand for April 2009
$ 99.50 XonDemand for March 2009

[nickbaer]

No, I don't think so.

Hi Nick,
Perhaps you can get them to send us our money? They can keep ignoring our emails and calls, but just send us our money!

$ 0.32 XonDemand for October 2009
$ 97.84 XonDemand for September 2009
$ 195.03 XonDemand for August 2009
$ 112.10 XonDemand for July 2009
$ 102.82 XonDemand for June 2009
$ 113.99 XonDemand for May 2009
$ 76.21 XonDemand for April 2009
$ 99.50 XonDemand for March 2009

[nickbaer]

I contacted their hosting company, since XOD doesn't reply to e-mail and has disconnected their phones.

This is the most recent reply:

"If you would like your videos disabled, let us know, we can email their
admin and give them 48 hours to remove the videos or we will shut down
their site."

[Seth]

I contacted their hosting company, since XOD doesn't reply to e-mail and has disconnected their phones.

This is the most recent reply:

"If you would like your videos disabled, let us know, we can email their
admin and give them 48 hours to remove the videos or we will shut down
their site."

That's great! Keep us posted as to what actually happens.

We still have two titles still listed with them. I just sent a request to have them taken down. We'll see...

My issue isn't specifically non-payment but rather stats I know are wrong. In two years our two titles listed with them generated a whole $6.00. That's just plain BS. These were our best selling titles with other VOD companies.

[GL_Marc]

For whatever it means, I have noticed the featured video and other content on the home page of the gay section hasn't changed in weeks (I never visit the other sections so I am not sure if it is across the board or not). It used to be new content on that page every day. Have they just given up on the site entirely and it is just sort of hanging out there for it's current customers to use? Hmmmmmm.

[nickbaer]

There's been no employees since about the first of the year.

[GL_Marc]

Well then, that makes sense why nothing is changing on the website, along with all the other things I've been reading about.

On a personal level, I'm surprised they lasted as long as they did.