You may be losing them on the zombaio website. I would change the wording about "Please visit our authorized sales agent." Makes it sound like the surfer should go there to buy access to the site but of course it's not a signup page, it's Zombaio's normal entrance page. At the point, the surfer may be confused and just give up and close the browser tab. Better to put something about questions or problems regarding billing in your FAQ page with a link to zombaio.

Kevin