Ian-

I can't really offer any help, but to say that I feel ya. Having just gone through something similar with Verisign. We went back and forth with their two gateway programs, Payflow Pro and Payflow Link. I hired a web designer to deal with it originally, but that person flaked after not delivering the finished product more than two months after the promised completion date.

Anyway, I just wanted to let you know your not alone when it comes to problems with credit card processors. You're also not alone in experiencing frustration and a sense of helplessness while attempting to get these things done.

So, although, I can't offer any tangible solution, I can offer a sympathetic ear. Good luck.

Tony