Originally posted by gaystoryman
While I'd agree iBill didn't quite act responsibly (least on the surface) I'd also say that part of the problem is all who are so quick to rush to judge them if they did say, hey we got troubles.
Ian
Hey Ian,

That is my point EXACTLY.

All they had to do was release that information when the first rumours started circulating.

They, as usual, didn't.

The situation itself may have been unavoidable, but their response (or lack thereof more appropriately) was something within their control.

An example....

A few weeks back we had a server outage (it crapped itself) that meant our members areas were going to be down for a few hours (ended up being just under 2 hours.. another story...

I emailed members telling them not to worry, we were on to it, and gave them worst case of one day. I also mailed people joining during the time the members had the problem.

The result ??

1 refund requested and given. TOTAL.

I didn't feel the need to email all webmasters because we were on top of it and dealing with it. I was also on deck to answer any webmasters queries during that time if they needed to.

ANY CuriousCash webmaster knows how well we communicate with them and how open and honest we are with things that are going on. It's our established modus operandi.

They ALSO have more ways than God to contact me if they need to. Many have my 24/7 cell phone number (they asked, I gave, willingly).

In hindsight, maybe I should have let webmasters know? I will next time I think.

We were not quick to act in this instance, we gave them plenty of time to make appropriate staements. When these were not forthcoming was when we went ahead with the press release.

We sent and posted the press release an dless than 4 hours later the statement came.

Hence this thread.

:biker: