things seem to get taken care of on boards that programs put on hold otherwise. also it's good to find out if the problem is only happening to you or to everyone - especially a stats or payment problem.

and last, i can't see why a program that is open to the public to join should have private business. this isn't nasa - why should we be secretive?

honestly, i try email support or phone first, but most programs take their time getting back to you - so i post because maybe i'm worried or anxious or hope someone has a quick fix or an alternative way to contact the program i can't get hold of.