What I meant was that both of us get the emails and both of us can contact ccbill for support issues and such, but for some reason they seem to only allow one individual to sign the contract, and seem to only allow the individual who signed the contract to make changes (such as, for example, to add telephone billing.)

We just filled out this new form that purports to allow either of us to do anything, but still shows one of us as the "owner" of the account. Who knows, maybe it's a Visa thing.