I think that Dzinerbear's idea is a great one and is going high on my "to-do" list The last time I went through my inbox, it was scary how many things were there that needed attention, or opportunities I found that I hadn't followed up on... I think that a lot of us are just too busy to keep track of it all.

We recently implemented a ticket system for our customer and affiliate support emails, and it's been a godsend. Now every contact, from affiliate inquiries to technical problems to website suggestions, is logged and given a tracking number, and I can log into the site, respond, and either close the issue if it's done, or leave it open until the person responds, or put it on hold. It's really made things more organized -- and speeded up our response time in most cases, especially since it has a built-in canned response feature where I've set up about 25 responses. Anyone interested can check out the customer interface at www.mrcsupport.com.