mark, i've always had these problems. it's fucking annoying as hell.

a lot of smaller programs don't get back to ya because they are the photographer, the video encoder, the site updater, etc - and there really are only 24 hours in a day. i heard back FOUR MONTHS later from a guy like this - i had forgotten all about him and his program. how great a webmaster program can you have when it takes you for months to answer a single question?

in fact, now this thread has come up, i'm just realizing how many programs have not responded to my emails in the last three months - it's amazing.

as far as the bigger programs, they just don't give a fuck. i'm trying to straighten out a billing problem right now with a plugin company - no one has responded so far. i had a problem for months paying another company - their own forms weren't working for me - and no one from there EVER called or emailed me back. or responded to their icqs. and i know people work there -i've talked to them in the past. i had to take my problem to the boards just to be able to pay them *LOL*

maybe these people should at least get an autoresponder *LOL*

Quote Originally Posted by IntenseCash.com
I will be frank, it sucks. It is horrible and I can't believe how bad it is. Even when I take my business to a company you think their customer service would be good but no it is horrible. I email other affiliate programs and never hear back or their email bounces back. I make deals with other companies and do my end of the offer but they never fullfill their end of the deal. I contact companies I am leasing content with and never hear back from them but they are always around when they want their money. I am really fed up with this even for companies not in adult. It seems like the bigger the company the more this is a problem. I don't care how big I ever get I promise to provide excellent customer service, no matter what the cost. Thanks for listening to me rant, hehe.

Mark