Quote Originally Posted by Jasun
as a compnay that not only has a website but sells a line of DVDs, we've had people call and ask beforehand what it says on their credit card statements, what the packaging will look like on the outside, and if we put them on a gay mailing list.

one guy wanted to pay for his membership with a money order.

the more you make yourselves available to talk to your customers and adress their concerns, the more comfortable they feel.

I reallydo think that our 800 number has made people feel like they're not dealing with shady people.
it seems 1-800 number and a tame biller name are keys here