Many of the things stated by outboy are false :

1.
So after 3 days of waiting for this guy to get back to me while my users went without a working site, he sends me the new License.
The email was sent Thursday, May 19 2005 and the new package was sent Friday May 20, the next day (not after 3 days as you stated).

2.
This product I found out goes under different names including Match Agency, Dating Agent, and Datetopia.
The statements are false again. Datetopia is not a product we sell - Datetopia is the website name :wacko: : Datetopia Dating Scripts and Matchmaking Software .
Dating Agent and Match Agency are 2 products but very different :
Match Agency BiZ is a complex matchmaking script we sell for $499 and Dating Agent BiZ is a personals scripts we sell for $139 (from the same series with the $99 Dating Agent PRO).

The Dating Agent PRO software used by that customer was very old and had a big security problem that had to be fixed – we sent the latest Dating Agent PRO package (with fixes) for FREE and also advised him to upgrade to Dating Agent BiZ or Match Agency BiZ just for the price difference if he needs better features in the future.

All packages expire automatically after about 12 months since the last upgrade (if the website is not upgraded for about 1 year). In that situation, the latest version available for that package is delivered including the latest upgrades, for FREE. That package never expires. This is covered by our End User License Agreement that each buyer must accept before purchase. Webmastes can request the FREE upgrade anytime after 6 months and the software will never expire.

On upgrade, only the protected core scripts need to be updated, not the customization files – webmasters can keep their changed templates, settings, new added scripts, database, images.

I don’t know what customizations/bugfixes did this webmaster lose as long as only the encoded scripts had to be updated (scripts protected from editing with encoding).

All data for our scripts is stored in mysql databases and can be easily imported/exported with a mysql tool like phpmyadmin.