Windows Media DRM Problem

[Chilihost]

oh yeah, one other thing, shouldn't your DRM company be helping with this?

cheers,
Luke

[hdkbill]

Jasun,

Every once in awhile a user will join our site at HDK which should allow him to watch our DRM'd streams, but for one reason or another, even tho his username and password allows him into the HDK site, the username and password doesn't get passed over to the DRM company, (we use DRM Networks), and we have to go in an add the user manually in the DRM control panel. Once we add his username and password manually, he then has no problem accessing all of our DRM'd content.

Bill

[Jasun]

thanks so much, guys.

This guy REALLY wants in.

And I can't figure out how to help him.