That is a great question. One that is difficult (more like impossible) to answer with one word (yes/no).

First, my reason for being on the boards is quite different from th@ of most of you, I am quite sure.
(Please, do not venture off to la-la land thinking I do not work, 'cause that would be silly.) Reeling in webmasters, and doing biz is NOT my main objective - sorry if that has let you down or hurt your feelers!

Next, I rarely 'use' the services of my account reps, but if I did, and they constantly acted like a troll, on a board I was a member with, I am very very sure I would not deal with them.
What they are capable of matters not if/when they are propelled by mean-spirited acts --- they've become useless to me! ! !

A person not replying to the serious posts (only posts replies to light-hearted threads) speaks not of their abilities - how can it? Believing in something like th@ would be silly and truly close-minded - not everybody is interested in wearing their abilities on their sleeves, & maybe they are not interested in sharing with others, unless they know the relationship will be truly mutual!
(If a person wants to see what their rep is capable of, so they can have some real “confidence” in them, they should contact them and put them to the test. Not post a specific question (for th@ proggy/rep) on a message board, because th@ curious George just made an ass out of themselves (you’ve assumed all reps read all boards or use board tracker)!
The rest says squat about what they are capable of, in relation to ‘web mastering’!

Speaking of reps: a new rep was designated to us, without notice from the one we JUST had. I contacted the new rep, welcomed him, and informed him that since they were switching around reps on us, I wanted to have a specific one. WOW, did th@ person get all bent out of shape (something along the lines of "fine, I understand ... you want your 'friend' as your rep ... wah wah wah").
Well, my 'friend' was released and our accounts were given back to the same whiner! Can you just imagine what I get from this person now?
9 8 7 6 5 4 3 2 1 ... ZERO

Talk about a disfunctional relationship, and an inablitly for the company to recognize something so apparant. Oh yah ... that person does not post, here, so do I have confidence in his ability (to accept) ... damn crooked!

Happenings like those above are what speak volumes to me, not fluff-posters.

All I can say on that is: hmm, now which of my " " friends " " am I going to send this suddenly available traffic to!