I was just curious to see what you folks thought about this, do you expect your affiliate reps to be reachable by instant message vs. just by email or 'contact form' on the affiliate site?

Im starting to see more and more reps posting on the board keeping their IM usernames 'hidden' from people and instead opting to go the email route.

Do you think it helps a program if their reps are able to be contacted by instant messenger client, AIm, ICQ, Yahoo, etc than just by email or contact form?

Regards,

Lee