Many of my e-mails wind up in my program sponsor's BULK mail folders, especially AEBN, which begs the question: Why does e-mail even exist as a communications medium with program sponsors in 2010?

I like "support tickets", where a thread history is kept, with some kind of RTF so I can paste screen grabs or other images.

ICQ doesn't work on OSX (at least I don't keep checking to see if it does YER).

YahooIM is OK.

I don't like using cell phone minutes, because when I need to raise an issue, there's usually URLs, or screen grabs or other images involved to explain, and the call just gets to be a waste of time.

The real waste of time is to call someone to tell them that I sent them an e-mail!! See point #1.