most of the reps i talk to have never been inside the paysites in the program they represent. they have not a single clue how much content or what kind is in those sites, what kind of videos or whether the sites update. they don't know what a plugin is so they certainly don't know if the site is all plugins. the most common response i get is that they will have to find out and will get back to me.

many don't know what info is shown on the stats and don't know common webmaster terms for their promo content. they certainly have no idea of more detailed stuff.

you can't understand a company you work with without understanding the business. i have on more than one occasion had to explain to reps the entire cycle of traffic and how it worked. on one occasion, this person was very well informed about the program but didn't even know how sales made on the web were tracked.

and of course it's not their faults - it's the fault of the companies.

Quote Originally Posted by Squirt View Post
Basschick a reps only obligation regarding knowledge is to know the product and company they are representing. If a rep doesn't have an answer it's their responsibility to find someone who does as quickly as possible. If a rep doesn't know what they're doing then why would you want them posting on boards in the first place?