Paco - while it is all very traditional stuff, but a lot of people don't seem to be aware of it. spend a little time on gfy to see how many people don't try to make a good impression - aren't even slightly polite - and then are surprised when no one wants to do business with them.

spazlabz - i found a lot of things could be changed just a hair to apply to use. like instead of using someone's name in the first few seconds, how about in the first sentence or two of an email or in an icq message? and don't forget, lots of people DO still meet in person in our industry.