We make our phone number, my ICQ, and an email address available on the Gaybucks site. The emails go into our ticket system, where we can track them and I get a pester email from the system if a ticket is not responded to in so many hours (and then again if it requires further followup.)

Sometimes we're overloaded and it might take time to get whatever the request is taken care of, but we do our best to meet the needs of each affiliate, whether they're sending 1 join a month or 100.

The basic concept of customer service, returning calls and emails, and making sure your affiliate/customer knows you appreciate their business is so incredibly basic, yet it amazes me how few companies really "get it."