Quote Originally Posted by tombarr View Post
We were specifically told that even though we have a positve AVS reading, a verification of address and phone, a CVV2 number verification, a delivery confirmation receipt signed by the same customer...it's still not good enough if the customer signs an affidavit saying the charge is unuauthorized.
This is when you take it to level two.

Upon dispute you contact the postmaster and have them file a report for interstate fraud (should the party be in another state)

This is your safety net. It does come with a few holes, but, Once a customer gets a call from the post office and hears about an investigation being placed on them for the possible charges of interstate fraud, the situation wraps up fairly quick.

With a well stated no return policy on the items for reasons listed, you then recontact the processor with the information of the postal charges, the customer correspondence and your terms listed on the site.