Tom,

That must vary by bank, because ours has reversed chargebacks based on a delivery signature.


And on an unrelated note, we just recently had a situation with a retailer of gay DVDs (a wholesale customer we've had for almost three years) attempt to do a chargeback against us.

We have switched nearly 100% of our wholesale customers to buy from our distributor, because we didn't want the hassle of the direct sales, and this guy insisted on continuing to buy from us, but didn't understand why we couldn't ship every one of his (dinky) orders the same day it was placed, so he got mad and said he was going to stop buying from us. We said fine, and he said he was sending back all of his unsold product. (We don't take returns, it's always been our policy.) So we agreed that, under the circumstances, we would refund him what he paid minus a 15% restock fee. He apparently didn't like the amount of the refund, and tried to charge back his most recent order, by claiming he'd never received it.

His bank actually got him and me and the bank's rep on the phone. I got him to admit that he had received the package, which totally blew his credibility with the bank rep. But then he said "You can't prove I received it, because you sent it postal service. I know how this works." Fortunately, the bank realized he was trying to scam us, and they made a notation in their records to the effect that the guy had lied and admitted it, and had indicated that he wanted to commit fraud.

Needless to say, we will never do business with the guy again.