Actually, we do have live help. You can email me at
sales@ounique.com

or call me at

818-508-9195 ex 8#

If you're refering to MSN or ICQ or yahoo, we no longer use thoese tools for support reasons.

However I do find that I am here alot =-p

it's 6:30 am PST now and I am sure when the 2am meters rolls around I will still be here =-p