Quote Originally Posted by Lee View Post
Perhaps if there was a way that customer support could tell the client WHY a refund was issued that would help, normally if it is a problem with a user/pass not working ill get an email about it.
Hi Lee,

There is.
All that information is detailed in the System5 Admin - all refunds and chargebacks, and detailed reasons for each one. It also outlines detail on every decline for your site.

In the Transactions section for refunds/chargebacks and the Analysis section for declines.

If you need help finding the reports - give me a call.