[QUOTE=ccjax;220382]Okay - lots of speculation - let's see if I can get into trouble...

CCBill has a rigid policy regarding refunds that is designed to prevent frivolous refunds and minimize credits. Our consumer support folks do everything in their power to protect your VALID sales, but if there is a valid, justified issue that a consumer has, then we will issue a refund when absolutely necessary – but only after making all attempts to fix the issue for your consumer.
We don’t just offer refunds because a surfer asks, that would be kinda dumb.

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I am honestly not trying to be insulting..but my experience over the last couple of years is that there is NO uniformity on policy when you call and talk to one of your support people. Some will say one thing, others will say different things. It truly is maddening from a webmaster's viewpoint when the support staff can contradict each other in just one phone call after another.

It seems that there used to be tighter ship support wise several years ago as opposed to how things are now. Sometimes I think the "management" really needs to have weekly meetings or something with your support staff to make SURE everyone is on the same page.