Quote Originally Posted by Mansized View Post
I am honestly not trying to be insulting..but my experience over the last couple of years is that there is NO uniformity on policy when you call and talk to one of your support people. Some will say one thing, others will say different things. It truly is maddening from a webmaster's viewpoint when the support staff can contradict each other in just one phone call after another.

It seems that there used to be tighter ship support wise several years ago as opposed to how things are now. Sometimes I think the "management" really needs to have weekly meetings or something with your support staff to make SURE everyone is on the same page.
Thanks for the honest, friendly feedback - I will pass your concerns along - Thanks...

If you don't work with a specific account rep at CCBill, feel free to use me as a resource, too.

But also, it is your business and your account, if you are not getting what you need, escalate your concerns up...you are the client...