epoch terminates some accounts

[gaybucks_chip]

I guess everyone has different experiences.

CCBill's daytime support staff is a little uneven, but that's a function of having a huge base of customers and having to train their staff on a TON of features and functionality. Every once in a while, you get a dud, but I'm frankly amazed at how often they can instantly explain the most obscure technical feature, or solve a problem that I've been trying to figure out for an hour before calling them.

And if you call on the night shift, I've *never* gotten anything but topnotch assistance. I think, because they have fewer people at night, they have to be more adept.

On the other hand, it's happened to me at least 3 or 4 times that I've called Epoch at night and gotten nobody at all, just a voicemail. Or tried to chat online, only to receive a message that no one is available. In one case, it was an emergency, and I got somebody in the retail customer call center to walk over to the webmaster support center, but he came back and said that nobody was there... apparently they only have one guy at night, and when he goes on dinner break, they have no support at all, so rather than being 24/7 support, it's more like 22.5/7 support, which would be OK if they disclosed that... but they don't.

We've had issues with both companies -- I'm sure anyone who has been around for a while can say the same -- and, frankly, it has been helpful to have a great sales rep at CCBill who can run interference if there's an issue... but overall, for us at least, there's simply no comparison. CCBill seems to have everything down to a science, and has tremendous resources to support their customers. Our experience with Epoch is that it's just not anywhere near as robust, and the arrogance in the responses to our last issue with them was so incredible, it's pretty much soured us.

[CamCruise]

Well a year ago we talked to a rep. at Epoch, and we were told then that we should wait till we are making more $$.
I guess being one of the top bareback sites was not good enough for them.
So CC Bill has got all our biz.

[markwolff]

We use ccbill as our primary processor and added Epoch for any ccbill declines about 2 yrs ago. It has worked out great, and gave us about a 7% increase in total revenue . I am on the phone with with ccbill more often for support, and they are always helpful. The few times i have had a question with Epoch i have found them to be very responsive and helpful. as well. I agree with Luke, it's good to see them cracking down on some of these sites with pre-checked cross sells and other hidden charges. It effects all of us, once a surfer has been ripped off, it becomes difficult for him to pull out his credit card again, no matter how much he likes the site.

[gaybucks_chip]

I agree with Luke, it's good to see them cracking down on some of these sites with pre-checked cross sells and other hidden charges. It effects all of us, once a surfer has been ripped off, it becomes difficult for him to pull out his credit card again, no matter how much he likes the site.

Cracking down is one thing.

Cancelling people on 24 hours notice, refusing to give any reason (other than a vague "you violated our regulations") for the cancellation, and stonewalling when other webmasters (legitimately) want to understand what the issues are so they don't run afoul of them is something else entirely.

This is not the way to endear your company to the community... but then again,Epoch has already shown their lack of interest in transparency back when the brouhaha happened with Cybersocket squashing the GPF while, at the same time Epoch was preventing CCBill from sponsoring the competing Epoch/Cybersocket sponsored event.

One of the things I've noticed with CCBill is whenever there's a controversial issue, one of the CCBill team jumps in and addresses it near immediately, speaks to any concerns that anyone has, and does their best to resolve the issue.

With Epoch, the normal response is frequently to stonewall, dodge, or otherwise tapdance around the issue.

Every company is free to choose its philosophy, but one approach encourages a partnership with its customers, while the other almost out of necessity sets up an adversarial relationship.

I know which style I prefer

[Lee]

but then again,Epoch has already shown their lack of interest in transparency back when the brouhaha happened with Cybersocket squashing the GPF while, at the same time Epoch was preventing CCBill from sponsoring the competing Epoch/Cybersocket sponsored event.

Im still not allowed to process with Epoch because i called them on their bullshit surrounding this LOL

Regards,

Lee