I guess everyone has different experiences.

CCBill's daytime support staff is a little uneven, but that's a function of having a huge base of customers and having to train their staff on a TON of features and functionality. Every once in a while, you get a dud, but I'm frankly amazed at how often they can instantly explain the most obscure technical feature, or solve a problem that I've been trying to figure out for an hour before calling them.

And if you call on the night shift, I've *never* gotten anything but topnotch assistance. I think, because they have fewer people at night, they have to be more adept.

On the other hand, it's happened to me at least 3 or 4 times that I've called Epoch at night and gotten nobody at all, just a voicemail. Or tried to chat online, only to receive a message that no one is available. In one case, it was an emergency, and I got somebody in the retail customer call center to walk over to the webmaster support center, but he came back and said that nobody was there... apparently they only have one guy at night, and when he goes on dinner break, they have no support at all, so rather than being 24/7 support, it's more like 22.5/7 support, which would be OK if they disclosed that... but they don't.

We've had issues with both companies -- I'm sure anyone who has been around for a while can say the same -- and, frankly, it has been helpful to have a great sales rep at CCBill who can run interference if there's an issue... but overall, for us at least, there's simply no comparison. CCBill seems to have everything down to a science, and has tremendous resources to support their customers. Our experience with Epoch is that it's just not anywhere near as robust, and the arrogance in the responses to our last issue with them was so incredible, it's pretty much soured us.