Quote Originally Posted by markwolff View Post
I agree with Luke, it's good to see them cracking down on some of these sites with pre-checked cross sells and other hidden charges. It effects all of us, once a surfer has been ripped off, it becomes difficult for him to pull out his credit card again, no matter how much he likes the site.
Cracking down is one thing.

Cancelling people on 24 hours notice, refusing to give any reason (other than a vague "you violated our regulations") for the cancellation, and stonewalling when other webmasters (legitimately) want to understand what the issues are so they don't run afoul of them is something else entirely.

This is not the way to endear your company to the community... but then again,Epoch has already shown their lack of interest in transparency back when the brouhaha happened with Cybersocket squashing the GPF while, at the same time Epoch was preventing CCBill from sponsoring the competing Epoch/Cybersocket sponsored event.

One of the things I've noticed with CCBill is whenever there's a controversial issue, one of the CCBill team jumps in and addresses it near immediately, speaks to any concerns that anyone has, and does their best to resolve the issue.

With Epoch, the normal response is frequently to stonewall, dodge, or otherwise tapdance around the issue.

Every company is free to choose its philosophy, but one approach encourages a partnership with its customers, while the other almost out of necessity sets up an adversarial relationship.

I know which style I prefer