I am not bashing Verotel, we were a verotel client when we first started out initially with "Tickets Club" and Verotel. We were with them a total of 4 weeks and bailed out quick.
They have been accused of skimming stats and affiliate payouts, they aren't reliable as they used to.
We left Verotel, went to CCBill. We had a problem with a support rep with CCBill, left to Epoch. Epoch fucked us. We were just getting ready to go to another biller, but everything was patched up with the CCBill rep and CCBill, we went back, and have been very happy with CCBill since. We've stuck around about 3 years now.
My suggestion is to get set up with another processor, change your join links to the new processor, and let your current members rebill through verotel.
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