1) I did e-mail the info@k t b address which did the purchase, with no reply. The blog hadn't been updated since October, when I checked the day I got the chargeback notice from my processor.

2) There is no knowledge base here (on GWW) of who owns what, who manages what, who has their name on what because they have day-to-day working role with this, that or another.

3) Both GWW and GD frequently have threads where members are looking for site contacts, because using known contact links do not (always) work, or result in replies. Or, because they are too impatient to look.

In my case, it wasn't about a "fast enough" reply, but rather a no reply at all from a site that hadn't been updated since early October 2011.

Everyone knows I am an old, one-man shop, casting, filming, producing, selling - single-handed (most days I use both hands). A $4.95 sale that results in a $25 chargeback is a serious hit to anyone.