Chip,
Fabian is Nathan. Never understood the two names, myself. Nontheless, Fabian is definitely not at NATS anymore.
I hear what you're saying about the appreciative factor. Although, to be fair, Tech Geeks very rarely have people skills. So its pretty par for the course. If I ever have a personel issue with their staff, I go straight to John. Though I don't usually mind people being curt or short as long as its informative.





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