WTF - CCBill Refunding Members After 5 Days Access

[SebSloPro]

CCBill may show you what's happened with your account. However, it does not give the specific reason for it. It just shows you chargebacks and credits, anything relating to the finances of your CCBill.
What I want to know when I get chargebacks is WHY. Why did the customer call whomever it be their bank or CCBill Support to complain. Perhaps that may even better help us on our sites pertaining to what the customers or our "buyers" are looking for.

[Dzinerbear]

I'm not sure why we keep having this conversation every 16 days.

Michael

[ccjax]

CCBill may show you what's happened with your account. However, it does not give the specific reason for it. It just shows you chargebacks and credits, anything relating to the finances of your CCBill.

Sorry that you weren't aware that CCBill tracks all reasons for any credit/refund or void, as well as declines and chargebacks and we can provide detailed reports on the reasons WHY. It is good information that you need to have for your bottom line.
Anytime funds are 'impacted' in your account, we track the source.

It's all available to our clients.

[Lee]

CCBill may show you what's happened with your account. However, it does not give the specific reason for it. It just shows you chargebacks and credits, anything relating to the finances of your CCBill.

You are wrong.

I can now find out the EXACT reason of any refund, etc.

Regards,

Lee

[Mansized]

[QUOTE=ccjax;220382]Okay - lots of speculation - let's see if I can get into trouble...

CCBill has a rigid policy regarding refunds that is designed to prevent frivolous refunds and minimize credits. Our consumer support folks do everything in their power to protect your VALID sales, but if there is a valid, justified issue that a consumer has, then we will issue a refund when absolutely necessary – but only after making all attempts to fix the issue for your consumer.
We don’t just offer refunds because a surfer asks, that would be kinda dumb.

[QUOTE]


I am honestly not trying to be insulting..but my experience over the last couple of years is that there is NO uniformity on policy when you call and talk to one of your support people. Some will say one thing, others will say different things. It truly is maddening from a webmaster's viewpoint when the support staff can contradict each other in just one phone call after another.

It seems that there used to be tighter ship support wise several years ago as opposed to how things are now. Sometimes I think the "management" really needs to have weekly meetings or something with your support staff to make SURE everyone is on the same page.

[Chilihost]

A quick "IMHO" post:
1) ccbill is a solid billing company with a reputation for paying out on time all the time for years, unlike probilling, pswbilling, acpay, etc, etc...
2) if you are unhappy, change billers! Its a free market, you are in charge of who you chose as your billing partners and there are other choices available.

[ccjax]

I am honestly not trying to be insulting..but my experience over the last couple of years is that there is NO uniformity on policy when you call and talk to one of your support people. Some will say one thing, others will say different things. It truly is maddening from a webmaster's viewpoint when the support staff can contradict each other in just one phone call after another.

It seems that there used to be tighter ship support wise several years ago as opposed to how things are now. Sometimes I think the "management" really needs to have weekly meetings or something with your support staff to make SURE everyone is on the same page.

Thanks for the honest, friendly feedback - I will pass your concerns along - Thanks...

If you don't work with a specific account rep at CCBill, feel free to use me as a resource, too.

But also, it is your business and your account, if you are not getting what you need, escalate your concerns up...you are the client...