I have to jump in here and say that we very rarely have issues with ccbill.

We did have a period where our sales rep was completely MIA but after we had a chance to sit down and chat with him at Gay Phoenix Forum, he's been immediately responsive, even on weekends when he was out of town.

Gary has been wonderful, totally up front and honest about everything possible, and very helpful.

And as far as tech support, the magic secret is to call on the night shift, between about 9pm and maybe 5-6 am. There are only a couple people on duty, but they are the very best CCBill has to offer, will resolve your problems near-instantly, and are really helpful and friendly to boot. Not saying there aren't good people as well on the day shift -- Emmanuel is one of my favorites -- but there are a lot more people during the day and a fair number of duds in the mix that you just don't run into at night.

Both processors are excellent. Both provide good support. Epoch has aggressively gone after smaller programs and webmasters in the past year and perhaps gained more visibility because they've managed to jump a little ahead of ccbill, but from everything I've heard, CCBill is moving heaven and earth to catch up and I think what we'll end up with is two very strong processors who both offer great support and service, each with slightly different strengths and offerings.